Help Center
Frequently Asked Questions
Find answers to common questions about orders, shipping, returns, and more. Can't find what you're looking for? Contact our support team.
Browse our collection, add items to your cart, and proceed to checkout. You can pay via credit card, bank transfer, or cash on delivery. You will receive an order confirmation email once your purchase is complete.
We accept Visa, Mastercard, American Express, bank transfers, and cash on delivery for orders within Vietnam. All payments are processed securely through our encrypted payment gateway.
Orders can be modified or cancelled within 1 hour of placement. Please contact our customer service team immediately at support@dvrkprive.com or call our hotline. Once an order has been processed, cancellation may not be possible.
Yes, we offer digital gift cards in denominations of 500,000 VND, 1,000,000 VND, and 2,000,000 VND. Gift cards are delivered via email and can be used for any purchase on our website.
Enter your discount code in the "Promo Code" field during checkout. The discount will be automatically applied to eligible items. Please note that some promotions cannot be combined.
Still Need Help?
Our customer service team is available Monday to Saturday, 9 AM to 6 PM. We're here to assist you with any questions or concerns.